Northern California
Behavioral Health System

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FAQ and Community Resources

Do NCBHS hospitals have Emergency departments?

No. Both the Santa Rosa and Sacramento locations are non-medical acute psychiatric hospitals.

Will my health insurance cover my inpatient stay and/or outpatient program?

NCBHS hospitals have contractual agreements in place with most insurance companies, including HMOs, PPOs, TriCare, Medicare, and Medi-Cal. If needed, we can also help with alternative methods of payment, such as single case agreements or individual payment plans.

Who can refer patients to NCBHS hospitals and Outpatient Centers?

  • Any individual seeking help
  • Family members or friends
  • Hospital emergency departments
  • School staff, such as counselors, sports coaches, school health program managers, and teachers
  • Psychiatrists, therapists, nurses, and psychologists
  • Mental health crisis teams
  • Community agencies
  • County mental health agencies
  • Church staff and/or clergy
  • Family practice, internal medicine, pediatric physicians
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24/7 Assessment and
Referral Services

If you haven’t scheduled an assessment yet, call now for a confidential, no-cost evaluation. We’re available 24 hours a day, 7 days a week.

Our regional Patient Services Call Center covers all of Northern California. Call us anytime for help or to schedule an appointment.

Patient Confidentiality & Safety

To protect our patients’ right to privacy, each patient receives a “patient confidentiality code” upon admission. This code will allow the staff to acknowledge that the patient is under our care.

If a patient wants to have detailed information about their hospital stay shared with anyone, the patient must sign a Release of Information form to facilitate that process.

Community Mental Health Resources

NCBHS is proud to be a trusted resource in our community.

The links provided are a partial listing of referral sources, support groups, organizations, associations, guides to help you find the support you seek.

Mental Health Support Blog

For more information about NCBHS services, tools to improve your mental well-being, and ways to support your friends, colleagues or loved ones who struggle with behavioral health issues, check out our blog.

News & Events at NCBHS

From press releases to Lunch-n-Learn events, stay up to date on what’s going on at NCBHS hospitals.

COMING SOON: We’ll be hosting continuing education classes for our community’s healthcare professionals.

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Have Questions?

Don’t hesitate to reach out with any questions you may have. We understand that mental health crises never take a day off. That’s why we’re available anytime, day or night, to take your call.

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