Northern California
Behavioral Health System

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FAQ and Community Resources

Do NCBHS hospitals have Emergency departments?

No. Both the Santa Rosa and Sacramento locations are non-medical acute psychiatric hospitals.

Will my health insurance cover my inpatient stay and/or outpatient program?

NCBHS hospitals have contractual agreements in place with most insurance companies, including HMOs, PPOs, TriCare, Medicare, and Medi-Cal. If needed, we can also help with alternative methods of payment, such as single case agreements or individual payment plans.

Who can refer patients to NCBHS hospitals and Outpatient Centers?

  • Any individual seeking help
  • Family members or friends
  • Hospital emergency departments
  • School staff, such as counselors, sports coaches, school health program managers, and teachers
  • Psychiatrists, therapists, nurses, and psychologists
  • Mental health crisis teams
  • Community agencies
  • County mental health agencies
  • Church staff and/or clergy
  • Family practice, internal medicine, pediatric physicians
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24/7 Assessment and
Referral Services

If you haven’t scheduled an assessment yet, call now for a confidential, no-cost evaluation. We’re available 24 hours a day, 7 days a week.

Our regional Patient Services Call Center covers all of Northern California. Call us anytime for help or to schedule an appointment.

Patient Confidentiality & Safety

To protect our patients’ right to privacy, each patient receives a “patient confidentiality code” upon admission. This code will allow the staff to acknowledge that the patient is under our care.

If a patient wants to have detailed information about their hospital stay shared with anyone, the patient must sign a Release of Information form to facilitate that process.

Community Mental Health Resources

Mental Health Support Blog

For more information about NCBHS services, tools to improve your mental well-being, and ways to support your friends, colleagues or loved ones who struggle with behavioral health issues, check out our blog.

News & Events at NCBHS

From press releases to Lunch-n-Learn events, stay up to date on what’s going on at NCBHS hospitals.

COMING SOON: We’ll be hosting continuing education classes for our community’s healthcare professionals.

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Have Questions?

Don’t hesitate to reach out with any questions you may have. We understand that mental health crises never take a day off. That’s why we’re available anytime, day or night, to take your call.

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