FAQ and Community Resources
Do you have Emergency departments?
No. Both the Santa Rosa and Sacramento locations are non-medical acute psychiatric hospitals.
Will my health insurance cover my inpatient stay?
Our hospitals have contractual agreements in place with most insurance companies, including HMOs, PPOs, TriCare, Medicare, and Medi-Cal. If needed, we can also help with alternative methods of payment, such as single-case agreements or individual payment plans.
Who can refer patients to our hospitals?
- Any individual seeking help
- Family members or friends
- Hospital emergency departments
- School staff, such as counselors, sports coaches, school health program managers, and teachers
- Psychiatrists, therapists, nurses, and psychologists
- Mental health crisis teams
- Community agencies
- County mental health agencies
- Church staff and/or clergy
- Family practice, internal medicine, pediatric physicians
24/7 Assessment and
Referral Services
If you haven’t scheduled an assessment yet, call now for a confidential, no-cost evaluation. We’re available 24 hours a day, 7 days a week.
Our call center covers all of Northern California. Call us anytime for help or to schedule an appointment.
Patient Confidentiality & Safety
To protect our patients’ right to privacy, each patient receives a “patient confidentiality code” upon admission. This code will allow the staff to acknowledge that the patient is under our care.
If a patient wants to have detailed information about their hospital stay shared with anyone, the patient must sign a Release of Information form to facilitate that process.
Community Mental Health Resources
We are proud to be a trusted resource in our community.
The links provided are a partial listing of referral sources, support groups, organizations, associations, and guides to help you find the support you seek.
Anonymous Groups
Anxiety and Depressive Disorders
Attention-Deficit/Hyperactivity Disorder
College Student Resources
Eating Disorders
LGBTQ+
Standard Charges and Direct Pay Rates
Charity Care & Discount Policy / Application
Mental Health Support Blog
For more information about our services, tools to improve your mental well-being, and ways to support your friends, colleagues or loved ones who struggle with behavioral health issues, check out our blog.
