Santa Rosa Behavioral Health Hospital

Outpatient Treatment
Experience Survey

NCBHS - Individualized Patient Care - Gold Leaf

Your experience with outpatient treatment at NCBHS matters to us. We welcome your input and feedback to help us continually improve that experience. Thank you for taking a few minutes to tell us about the care you received.

Outpatient staff took time to make sure all my questions were answered. *

Agree	Somewhat Agree	Somewhat Disagree	Disagree
AgreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Agree	Somewhat AgreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Somewhat Agree	Somewhat DisagreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Somewhat Disagree	DisagreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Disagree

My therapist was welcoming, caring and knowledgeable. *

Agree	Somewhat Agree	Somewhat Disagree	Disagree
AgreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Agree	Somewhat AgreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Somewhat Agree	Somewhat DisagreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Somewhat Disagree	DisagreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Disagree

Group therapy was helpful for me and I learned new coping skills. *

Agree	Somewhat Agree	Somewhat Disagree	Disagree
AgreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Agree	Somewhat AgreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Somewhat Agree	Somewhat DisagreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Somewhat Disagree	DisagreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Disagree

Nursing staff treated me with courtesy, respect, and took time to listen to me. *

Agree	Somewhat Agree	Somewhat Disagree	Disagree
AgreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Agree	Somewhat AgreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Somewhat Agree	Somewhat DisagreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Somewhat Disagree	DisagreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Disagree

My doctor treated me with courtesy, respect, and took time to listen to me. *

Agree	Somewhat Agree	Somewhat Disagree	Disagree
AgreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Agree	Somewhat AgreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Somewhat Agree	Somewhat DisagreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Somewhat Disagree	DisagreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Disagree

I understand the importance of following my aftercare plan and know my next appointment *

Yes	I do not know	I do not want an aftercare appointment	Other
YesPatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Yes	I do not knowPatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. I do not know	I do not want an aftercare appointmentPatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. I do not want an aftercare appointment	OtherPatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Other

If other, please explain

I know what to do if I need help or am in crisis after I leave the outpatient program. *

Yes	I do not know	Unsure
YesPatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Yes	I do not knowPatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. I do not know	UnsurePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Unsure

Overall, I feel better than when I started the program. Group therapy helped me learn new coping skills. *

Agree	Somewhat Agree	Somewhat Disagree	Disagree
AgreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Agree	Somewhat AgreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Somewhat Agree	Somewhat DisagreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Somewhat Disagree	DisagreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Disagree

Are there any staff members you would like to recognize?

If you attended a virtual (telehealth) program...

I found the telehealth group experience flexible and convenient. *

Agree	Somewhat Agree	Somewhat Disagree	Disagree
AgreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Agree	Somewhat AgreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Somewhat Agree	Somewhat DisagreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Somewhat Disagree	DisagreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Disagree

Staff was supportive in explaining the technology and troubleshooting any issues. *

Agree	Somewhat Agree	Somewhat Disagree	Disagree
AgreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Agree	Somewhat AgreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Somewhat Agree	Somewhat DisagreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Somewhat Disagree	DisagreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Disagree

I would recommend this program to a family member or friend. *

Agree	Somewhat Agree	Somewhat Disagree	Disagree
AgreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Agree	Somewhat AgreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Somewhat Agree	Somewhat DisagreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Somewhat Disagree	DisagreePatient Services/Intake staff explained the intake process and I knew what to expect upon my arrival. Disagree

Other Comments About Your Experience:

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